Website Alphayotta
At AlphaYotta we provide innovative and comprehensive IT solutions to enhance your digital experience.
Position Overview
We are seeking an experienced AI Operations Specialist to manage enterprise AI tool adoption, provide technical support, and optimize platform operations across our organization. This role focuses on hands-on platform management, technical troubleshooting, and operational excellence for leading AI platforms including Anthropic Claude, Microsoft Copilot, OpenAI, Figma, Cursor, and internal SharePoint AI applications.
The successful candidate will combine technical depth in AI platforms with operational expertise in license management, incident response, and workflow optimization—supporting users from individual contributors to C-suite executives.
Key Responsibilities
AI Platform Operations & Technical Support
Provide Tier-2/3 technical support for: Claude (API, Claude.ai, Teams plans), Microsoft Copilot (Pro, Enterprise), OpenAI (ChatGPT, API), Figma AI, Cursor IDE, and internal SharePoint AI applications
Troubleshoot complex issues including API integrations, authentication/SSO problems, feature adoption blockers, and platform configurations
Create and maintain technical documentation, runbooks, FAQs, diagnostic guides, and best practice resources for internal teams
Monitor platform health, performance metrics, and service status across all tools; escalate and track critical issues
Work directly with vendors to report bugs, request features, and resolve service-level issues
License Management & Cost Optimization
Track and manage license allocation across all AI platforms (Claude Teams, Copilot, OpenAI credits, Figma, Cursor, etc.)
Generate monthly utilization reports, usage analytics, and cost breakdowns; identify optimization opportunities
Maintain per-user usage databases and communicate license policy changes to stakeholders
Support procurement processes including RFP responses, contract negotiation prep, and vendor comparison analysis
Develop business cases and ROI analyses for new platform evaluations
Agent & AI Application Development
Design and build AI agents, custom applications, and integrations across the platform ecosystem (Claude APIs, Copilot plugins, GPT Actions, Figma plugins)
Identify automation opportunities across operational workflows; scope, build, test, and deploy solutions independently
Create reusable agent templates, prompt libraries, and integration patterns; document for team reuse
Collaborate with functional teams to gather requirements, iterate on solutions, and optimize for user experience
Incident & Change Management
Respond to and troubleshoot platform incidents; document root causes and implement preventive measures
Plan and execute platform upgrades, feature rollouts, and configuration changes; communicate timelines and impacts
Maintain audit trails, compliance documentation, change logs, and standard operating procedures
Ensure adherence to data governance, security standards, and organizational policies.
To apply for this job please visit www.alphayotta.com.