Website CoinMarketCap
CoinMarketCap is a website that provides information and data such as prices, trade volumes, market capitalization on cryptocurrencies. It was founded in 2013 in New York City by Brandon Chez.
Responsibilities
- Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness
- Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure
- Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality
- Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization
- Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes
Requirements
- Technical Skills
- Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria
- Basic data-analysis skills; proficient in SQL, Excel, and related tools
- Foundational knowledge of Natural Language Processing (NLP) and Machine Learning
- Experience
- 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred
- Experience with industry-leading AI Chatbot products is a strong plus
- Soft Skills
- Strong communication and collaboration abilities
- Meticulous, patient, and adept at identifying and solving problems
- Thrives in a fast-paced environment and demonstrates a strong learning aptitude